US B2B SaaS
Baseline: Attribution was unstable. Direct + Unassigned represented a large share of reported conversions, and marketing vs CRM channel reporting conflicted weekly.
Intervention: Implemented UTM governance, fixed cross-domain tracking, and aligned CRM source capture fields to first-touch and latest-touch logic.
Outcome: Within 6 weeks, Unassigned share dropped by roughly 60% relative to baseline, channel trend stability improved, and leadership adopted one weekly source-of-truth view for budget decisions.